Refund & Return Policy

1. Return Period

Eligible products may be returned within 30 calendar days after confirmed delivery.

Return requests must be submitted within this 30-day period. Requests submitted after the return period may not be accepted.

Do not return a product before receiving return authorization and instructions from MAIWORLD HOME.

2. Return Conditions

To qualify for a return, the product must:

• Be unused and in its original condition
• Not have been assembled, installed, modified, or damaged
• Include the original packaging
• Include all parts, hardware, accessories, manuals, and documentation
• Be safely packaged for return transportation
• Include valid proof of purchase
• Have received return authorization from MAIWORLD HOME

Please inspect furniture before assembly. Products that have been used, assembled, installed, altered, stained, or damaged may not qualify for return unless they were delivered defective or incorrect.

3. How to Request a Return

Contact our customer support team before returning a product:

Please provide:

• Order number
• Customer’s full name
• Product name
• Reason for return
• Current condition of the product
• Clear photographs of the product
• Photographs of the original packaging
• Photographs of any damage or defect, when applicable

If approved, we will provide return authorization and return instructions. Returns sent without prior authorization may be refused or returned to the sender.

4. Return Shipping Costs

For returns caused by a change of mind, incorrect size selection, color preference, access limitations, or another reason not caused by MAIWORLD HOME, the customer is responsible for:

• Return shipping charges
• Freight pickup charges
• Carrier surcharges
• Redelivery or storage charges
• Other applicable transportation costs

For large furniture, we may assist with arranging freight pickup. Applicable costs will be disclosed before the return is confirmed.

If the product is confirmed to be damaged, defective, incomplete, or incorrect because of our error, MAIWORLD HOME will cover reasonable return or replacement shipping costs.

Original shipping and delivery fees are generally non-refundable unless the return results from our error or the product is confirmed to be damaged or defective.

5. Non-Returnable Products

The following products are not eligible for return unless they arrived damaged, defective, or incorrect:

• Final-sale or non-returnable clearance products
• Customized or personalized products
• Made-to-order furniture
• Gift cards
• Used, assembled, or installed products
• Modified, repaired, altered, or refinished products
• Products damaged through misuse, improper assembly, care, or storage
• Products showing stains, odors, pet damage, or excessive wear
• Products missing original packaging, parts, hardware, or accessories
• Products returned without authorization
• Products purchased from third-party sellers

Natural variations in wood grain, color, texture, knots, stone patterns, or other natural materials are not normally considered defects.

Minor color differences caused by lighting, photography, or screen settings are not normally considered defects.

6. Damaged, Defective, Missing, or Incorrect Products

Inspect the product and packaging promptly after delivery.

Visible damage, defects, missing parts, or incorrect products must be reported within 48 hours of delivery.

Please provide:

• Order number
• Product name
• Description of the issue
• Clear photographs of the complete product
• Close-up photographs of the affected area
• Photographs of the packaging and shipping label

Do not assemble, use, modify, repair, or discard the product or its packaging before receiving instructions from our customer support team.

Depending on the circumstances, we may offer replacement parts, repair, replacement, exchange, a partial refund, or a full refund.

7. Return Inspection

Authorized returns will be inspected after they are received.

We will review the product’s condition, packaging, included parts, reason for return, and compliance with the return authorization.

If a returned product does not meet the return conditions, the refund may be reduced or refused where permitted by law. We will notify the customer after the inspection is completed.

8. Refund Method

Approved refunds will be issued to the original payment method used for the purchase.

Refunds cannot normally be issued to a different card, bank account, or payment method.

Applicable return shipping, freight pickup, redelivery, storage, or other authorized charges may be deducted from the refund where permitted.

9. Refund Processing Time

After an authorized return is received and inspected, we will notify the customer whether the refund has been approved.

Approved refunds are generally initiated within 5–10 business days after the inspection is completed.

After the refund is initiated, the bank, card issuer, or payment provider may require an additional 5–10 business days to post the funds to the customer’s account.

10. Exchanges

Exchanges are subject to product availability and must be authorized before the original product is returned.

If the replacement product has a higher price, the customer must pay the difference. An eligible price difference for a lower-priced replacement will be refunded to the original payment method.

Additional delivery and return shipping charges may apply when the exchange is not caused by a damaged, defective, incomplete, or incorrect product.

11. Order Cancellations

Submit cancellation requests as soon as possible.

We cannot guarantee cancellation after an order has entered processing, been prepared for shipment, or been transferred to a carrier.

Orders that have already shipped must follow the standard return process. Carrier interception, freight cancellation, return-to-sender, storage, or redelivery charges may be deducted from an eligible refund where permitted.

12. Refused or Failed Deliveries

Refusing an undamaged and correct product does not automatically qualify the order for a full refund.

The customer may be responsible for original shipping, return freight, redelivery, storage, and other costs resulting from the refused or failed delivery. These costs may be deducted from an eligible refund.

This does not apply when delivery is refused because the product is visibly damaged or clearly incorrect and the issue is documented with the delivery provider.

13. Consumer Rights

This policy does not limit any consumer rights that cannot legally be excluded or waived under applicable law.

14. Contact Us

For return, exchange, cancellation, or refund assistance, contact: