Shipping Policy

1. Shipping Area

We currently ship to eligible residential and commercial addresses within the contiguous United States.

We do not currently ship to:

• Alaska or Hawaii
• U.S. territories
• P.O. boxes
• APO/FPO addresses
• International destinations

Some remote locations may not be eligible for large-item furniture delivery.

2. Order Processing Time

Processing time refers to the time required to confirm, prepare, inspect, and package an order before shipment.

• Small furniture and parcel items: 2–4 business days
• Large furniture and oversized items: 3–6 business days
• Orders placed on weekends or U.S. public holidays will begin processing on the next business day.

Processing time is separate from shipping transit time. If an item requires additional preparation, we will contact you using the email address provided with your order.

3. Estimated Shipping Time

Estimated shipping times begin after an order has been dispatched.

• Standard parcel delivery: 4–10 business days
• Large or oversized furniture delivery: 7–20 business days
• Remote-area delivery may require additional time.

All delivery dates are estimates and are not guaranteed. Weather, carrier disruptions, seasonal demand, delivery access, and other circumstances outside our reasonable control may cause delays.

4. Shipping Methods

Depending on the product’s size, weight, and destination, orders may be delivered by:

• Standard parcel carrier
• Ground freight carrier
• Scheduled large-item furniture delivery service

Small products may be delivered without an appointment. For large furniture, the delivery provider may contact you by phone, email, or text message to arrange a delivery date or time window.

Unless otherwise stated at checkout, large-item delivery includes delivery to the designated delivery point only. Room-of-choice placement, assembly, packaging removal, and white-glove service are not included unless specifically purchased or confirmed.

5. Product Weight and Oversized Items

Product dimensions and approximate weights are displayed on the applicable product pages.

Large or heavy furniture may:

• Be shipped in multiple packages
• Require two adults to move or assemble
• Require scheduled freight delivery
• Be subject to oversized-item shipping charges

Customers are responsible for checking product dimensions and confirming that the item can pass through entrances, doorways, hallways, elevators, and stairways before ordering.

6. Shipping Charges

Shipping charges are calculated based on:

• Product size and weight
• Delivery address
• Selected delivery method
• Carrier service
• Additional delivery requirements

Any applicable shipping charge will be displayed at checkout before payment is submitted.

Unless the product arrived damaged, defective, or incorrect due to our error, original shipping charges and return shipping costs are generally non-refundable.

7. Multiple Shipments

Products from the same order may be shipped separately because of product size, inventory location, or carrier requirements.

If an order is divided into multiple shipments:

• You may receive more than one tracking number
• Packages may arrive on different dates
• You will not be charged twice for the same shipping service

8. Tracking Information

Once an order has shipped, available tracking information will be sent to the email address provided during checkout.

Tracking information may require up to 48 hours to update after the carrier receives the shipment.

If tracking shows that an order was delivered but you cannot locate it, please:

• Check the delivery area and surrounding entrances.
• Ask household members, neighbors, or building management.
• Contact the carrier using the tracking number.
• Contact MAIWORLD HOME if the shipment still cannot be located.

9. Failed Delivery and Redelivery

Customers must provide a complete and accurate delivery address and remain available for scheduled large-item deliveries.

Additional fees may apply if delivery cannot be completed because:

• The address is incorrect or incomplete
• The customer is unavailable during a confirmed delivery appointment
• The customer refuses an undamaged and correct order
• The property cannot safely accommodate the product or delivery vehicle
• The product cannot pass through the available entrance or access route

Any carrier redelivery, address-correction, storage, or return-to-sender charges may be deducted from an eligible refund or charged to the customer where permitted.

10. Damaged, Missing, or Incorrect Items

Please inspect the product and packaging promptly after delivery.

Report visible damage, missing parts, defects, or incorrect items within 48 hours of delivery by contacting us. Please provide:

• Order number
• Product name
• Description of the issue
• Clear photographs of the product
• Photographs of the packaging and shipping label

Depending on the circumstances, we may offer replacement parts, redelivery, product replacement, repair, or a refund.

Do not discard the product or its original packaging before receiving instructions from our customer support team.

11. Lost Shipments

If tracking information does not update for an extended period or the shipment appears to be lost, contact us so that we can request an investigation from the carrier.

Carrier investigations may take several business days. If the shipment is confirmed lost, we may arrange a replacement shipment or issue a refund, depending on product availability and the circumstances of the order.

12. Address Changes

Contact us as soon as possible if you need to change your delivery address.

We cannot guarantee an address change after an order has entered processing or has been shipped. Address changes may result in additional carrier charges or delivery delays.

We are not responsible for orders delivered to an incorrect address supplied by the customer.

13. Customs Duties and Import Taxes

MAIWORLD HOME currently ships only within the contiguous United States. Customs duties and international import taxes do not normally apply to domestic U.S. deliveries.

If international shipping becomes available in the future, the recipient will be responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

14. Delivery Delays

Delivery may be delayed because of:

• Severe weather
• Natural disasters
• Carrier disruptions
• High seasonal shipping volume
• Road or building access restrictions
• Incorrect customer information
• Events outside our reasonable control

We will provide available updates, but estimated delivery dates are not guaranteed.

15. Contact Us

For questions about shipping, tracking, delivery, or a damaged shipment, contact: